Returns and damage

If your item arrives damaged, is not what you ordered, or something is missing, message us within 48 hours of delivery. Send photos of the item and the packaging.

After we check the photos, we will replace the item or refund you. We will tell you which, and when to expect it, in our reply.

Made to order and custom items are printed for you, so we cannot take them back if you change your mind. If one arrives damaged or not as agreed in your quote, the rule above applies.

3D prints are made layer by layer. Fine layer lines, and small differences in colour or finish between prints and batches, are normal and are not faults. Each product page describes the print finish.

Refunds go back to the way you paid. We will tell you how long it should take when we confirm your refund.

Message us as soon as you can. Made to order items start printing quickly, so the sooner you tell us, the more we can do. Once an item is printed or dispatched we may not be able to cancel it.

Message us on WhatsApp, or email hello@yatsar3d.com. Please include your order number.